To place a bid, you simply enter the amount you're willing to pay for an item. If you have the highest bid when the auction ends, you win the item and are responsible for completing the purchase.
How do I register for an account?
To participate in auctions, you need to create an account by providing your basic details, email verification
Are there any fees to use the site?
Fees will apply for listing items, final sale percentages, premium services, ect. Check the site’s fee structure for details.
For Buyers
How do I find items to bid on?
You can browse categories, use the search bar, or filter by price, location, or auction type to find items of interest.
What happens if I win an auction?
You will receive a notification with instructions for completing your purchase, including payment and shipping information.
Can I retract a bid?
Generally, no. Bids are binding; however, some sites may allow bid retraction under special circumstances, like typographical errors or if the item description was significantly inaccurate.
What payment methods are accepted?
Common options include credit/debit cards, PayPal, bank transfers, and Stripe. Payment options may vary by seller or site.
How are items shipped?
Shipping terms are often set by the seller, who will specify costs, carrier, and estimated delivery time in the listing.
What if I’m unhappy with my purchase?
Sellers sometimes offer buyer protection or a return policy. Check the specific item’s return policy or the site’s guidelines.
For Sellers
How do I list an item for auction?
Go to the “Sell” section, create a listing with a description, photos, starting price, and choose an auction duration. You must be a registered member first!
Can I set a reserve price?
Yes, you can when a sellers set a minimum price. If bidding doesn’t reach the reserve, the item won’t be sold.
How are selling fees calculated?
Fees are included listing fees, final value fees, and optional fees for features like prominent placement or a reserve price.
How do I get paid?
Once the buyer completes payment, funds are typically transferred to the seller’s account. Processing times can vary depending on the payment method.
What are the rules for listing prohibited items?
Check UbuyIsell's prohibited items policy, which often bans counterfeit goods, certain adult items, hazardous materials, and items violating copyright.
Bidding and Auction Mechanics
What is automatic bidding?
Automatic bidding allows the system to place incremental bids on your behalf up to your maximum bid, so you don’t have to monitor the auction constantly.
What happens in the event of a tie?
If two bidders place the same highest bid, the earliest bid usually wins.
What is a ‘Buy Now’ option?
Some items may offer a ‘Buy Now’ price, allowing buyers to purchase the item immediately instead of bidding.
Account and Security
How do I reset my password?
Use the “Forgot Password” link on the login page, and follow the instructions sent to your registered email.
How is my information protected?
UbuyIsell.com uses encryption, secure servers, and other protective measures to safeguard personal and payment information.
What should I do if I suspect fraud?
Report any suspicious activity to customer support immediately, and avoid responding to suspicious messages or sharing personal information.
Customer Support
How do I contact customer support?
Customer support can typically be reached via email, or message centre.
What do I do if I have an issue with a transaction?
Start by contacting the buyer or seller directly. If unresolved, open a dispute through the website’s resolution centre.
Can I change or delete my account?
Yes you can edit account details and delete through your profile settings or request account closure through customer support.
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